A new online booking service for business customers

DSA has been working with a number of trainer bookers and approved driving instructors (ADIs) to develop a new online booking service for businesses - this is due to go live towards the end of 2012.

This new service will make the booking and management of practical tests much easier for ADIs as it will be more flexible and efficient than the current trainer booking process. Below are details of why and how DSA is introducing this, along with the benefits:

Why is DSA introducing this new service?

To make all DSA transactions available to use online as part of channel shift towards digital methods of contact. Feedback received from business customers had made it clear that DSA's booking services needed to be available online and be more flexible and user-friendly.

How is DSA introducing this new service?

DSA has used extensive feedback from approved driving instructors (ADIs), and motorcycle and vocational trainers to help design the service which will be launched in two stages, towards the end of 2012. The first launch will be for trainer bookers (who can make multiple bookings for unnamed and named candidates). The second launch will be for other business customers, including ADIs and trainee licence holders.

Benefits of the online business service

• available to use daily between 6.00 am and midnight
• view all DSA test and motorcycle manoeuvre area (MMA) slot availability without having to enter candidate details
• set up favourite test centres and automatically check for availability at theseupdate business details online
• view and download business schedules; this will include financial details
• receive notifications of test slot cancellations
• secure method of booking and paying for tests
• make and manage multiple named bookings
• add or remove instructors – ADIs only
• add or amend instructors availability – ADIs only

For information on trainer booking, visit businesslink.gov.uk/trainerbook

 

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